Important updates on potential shipment impacts due to COVID-19

Important updates regarding COVID-19


We wish to advise all our wonderful customers it is business as (semi)usual for SKINNED. However we would like to advise our customers of the potential shipping delays/impacts for orders currently being sent throughout the world. 

If you have any queries at all regarding your order please contact Australia Post first with your tracking number.

DELIVERY & HANDLING TIME

We know you want your new SKINNED products asap, therefore all orders are sent within 1 - 2 business day after order and are only sent on Mondays, Wednesdays and Fridays. For example- orders placed on Sunday will be sent Monday, orders placed on Wednesday will be sent Friday and so on. During peak times there may be a slight delay in getting your order our however we will update you on any delays.

Latest update from Australia Post

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

We're continuing to adapt our business during this challenging time.

We’re doing everything we can to keep delivering during the Coronavirus pandemic and support communities across Australia. Most of our Post Offices are still open, and our posties and delivery drivers are working hard to get your parcels to you safely and quickly.

Ongoing challenges presented by the pandemic mean there are still some delays as our business operates with additional safety measures to protect our people and customers. We’re also still experiencing reduced domestic and international flights, while processing unprecedented parcel volumes.

The majority of parcels are arriving on time. To help us, please ensure your delivery details are correct, and remember to respect and adhere to social distancing requirements when interacting with our people. Thank you for your support and patience.

Possible impacts on all orders

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

12 November 2020

Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.

These delays are due to:

  • a reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many of which require manual sorting
  • health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)

We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.

Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.

Our Post Offices will remain open during this difficult time and our posties and drivers remain on the road.

While we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions may cause further delays.

Thank you for your ongoing support and patience during this challenging time.

Read more on National delivery impacts here


International delivery impacts of novel coronavirus

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

12 November 2020

Several governments across Europe including France, Germany, Spain, Italy, Slovenia, Belgium and Greece have advised that due to the increasing infections of COVID-19, they have increased restrictions in an attempt to slow the spread of the virus. As a result, there may be some delivery delays to these destinations, and the estimated delivery times listed below may be impacted. We are also reviewing the situation in the United Kingdom and whether the new national restrictions may lead to additional delays.

In addition, there has been a report of COVID-19 outbreak at Kuala Lumpur International Airport and items transiting through Malaysia may be affected. The estimated delivery times listed below for items destined to China, Malaysia, Indonesia, Philippines, Thailand, Bangladesh, Korea and Myanmar may be further impacted by delays.

Please refer to the updated list of suspended destinations below. Items addressed to these destinations will be returned to the sender.

International Standard, Registered Post letters and Economy air letters have resumed to Lebanon, Argentina, Oman, Brazil and India as of 10 November.

There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts. For updated delivery time estimates, check the table below. Please note, Australia Post has resumed the “Economy Air” international delivery service for parcels to New Zealand, Hong Kong, China and the United Kingdom at retail outlets and via MyPost Business.

Estimated delivery times for available destinations

We've updated our delivery time estimates for all available destinations and services based on our latest performance data, as well as information from airlines and international postal partners.

These estimates are subject to change and should be used as a guide only. The delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control.

For items sent via our Standard service, please allow 10 business days after the estimated delivery timeframe prior to contacting us 

Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery as per below:

Standard - add 7 business days to all estimated delivery times.

Note that items addressed to the suspended destinations will be returned to the sender.