Important updates on potential shipment impacts due to COVID-19

Important updates regarding COVID-19


We wish to advise all our wonderful customers it is business as (semi)usual for SKINNED. However we would like to advise our customers of the potential shipping delays/impacts for orders currently being sent throughout the world. 

If you have any queries at all regarding your order please contact Australia Post first with your tracking number. 

Reduced postage days

To further reduce the risk to both our employees and the wider community we have decided to limit postage days to Tuesday and Friday each week. Therefore your order will be sent on the next postage day. For example orders placed on Sunday will be sent Tuesday, orders placed on Wednesday will be sent Friday and so on. 

Latest update from Australia Post

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website

We're adapting our business during this challenging time.

We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.

However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your support and patience.

With the spike in online shopping, we’re processing and delivering up to two million parcels a day across Australia.

Possible impacts on all orders

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website

5 June 2020

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. StarTrack customers should visit the StarTrack tracking tool.

22 May 2020

In response to our request, and in recognition of the operating constraints on our business due to COVID-19, the Government has made temporary changes to Australia Post’s performance standards. These changes will apply until 30 June 2021, subject to review, and include:

  • extending the maximum required delivery time for regular intrastate letters to up to five business days after the day of posting
  • adjusting the minimum delivery frequency schedule (for metropolitan areas only) from every business day to every second business day, but with no change to delivery frequency in rural or remote areas
  • suspending the requirement to provide Priority Letters service

From 1 June 2020, Priority letters will be processed and delivered as Regular letters.

These changes will help us to manage the unprecedented parcel volumes being sent across the country as Australians adapt to living differently under COVID-19 restrictions.

We will keep our customers and the community updated as these changes come into effect.

 

Read more on National delivery impacts here


International delivery impacts of novel coronavirus

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website

5 June 2020

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: We've suspended our “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries, territories and regions effective 3 April and until further notice.

22 May 2020

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: We've suspended our “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries, territories and regions effective 3 April and until further notice.

Parcel service impacts

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

For more information please click here


We wish to thank you for your support and understanding during this time.