Important updates on potential shipment impacts due to COVID-19

Important updates regarding COVID-19


We wish to advise all our wonderful customers it is business as (semi)usual for SKINNED. However we would like to advise our customers of the potential shipping delays/impacts for orders currently being sent throughout the world. 

If you have any queries at all regarding your order please contact Australia Post first with your tracking number.

Reduced postage days

To further reduce the risk to both our employees and the wider community we have decided to limit postage days to Monday, Wednesday and Friday each week. Therefore your order will be sent on the next postage day. For example orders placed on Sunday will be sent Monday, orders placed on Wednesday will be sent Friday and so on.

Latest update from Australia Post

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

We're continuing to adapt our business during this challenging time.

We’re doing everything we can to keep delivering during the Coronavirus pandemic and support communities across Australia. Most of our Post Offices are still open, and our posties and delivery drivers are working hard to get your parcels to you safely and quickly.

Ongoing challenges presented by the pandemic mean there are still some delays as our business operates with additional safety measures to protect our people and customers. We’re also still experiencing reduced domestic and international flights, while processing unprecedented parcel volumes.

The majority of parcels are arriving on time. To help us, please ensure your delivery details are correct, and remember to respect and adhere to social distancing requirements when interacting with our people. Thank you for your support and patience.

Possible impacts on all orders

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

26 August 2020

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

 

10 August 2020 - Victorian Special Update

Last week, Victorian Premier Daniel Andrews announced that stage 4 restrictions would apply across Melbourne until 13 September 2020.

In line with these restrictions, from Tuesday 11 August, we're required to reduce the number of people in our metro Melbourne distribution facilities. This will be coupled with split shifts, allowing cleaning between shifts and adherence to a COVID Safe Plan. These restrictions do not apply to any of our operations and deliveries network in regional Victoria.

This will have an impact on our ability to service businesses who rely on us for their customers' online deliveries. It may also affect how fast we can deliver to the broader Australian community.

You may notice in the coming weeks, when tracking your parcels, that they are being processed and delivered from alternate locations. This is to ensure we keep moving items through our network as quickly as we can, whilst adhering to the stage 4 restrictions.

Our priority will be to make sure that essential services, such as medicine, are available to keep our most vulnerable members of the community safe.

Our Post Offices will remain open during this difficult time and our posties and drivers remain on the road.

While we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions may cause further delays.

Thank you for your ongoing support and patience during this challenging time.

Read more on National delivery impacts here


International delivery impacts of novel coronavirus

Please note the following information is taken directly from the Australia Post website and is current at the time of publishing. If you wish to find out further information or check for any updates please visit the Australia Post website.

3 August 2020

We are working with a range of airline and postal partners to expand our network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country.

International Standard and Express services will resume to Saudi Arabia, Norway, Poland, and UAE from 17 July 2020.

All items sent to any suspended lanes will continue to be delivered that have not been returned to the sender.

We have updated our Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change (see Melbourne lockdown update below). We recommend you check this website regularly to read the most up to date Estimated Delivery Times.

There are still delays to all destinations because of the impacts of COVID-19 on airline capacity and in-country delivery impacts. Please note, Australia Post has suspended its “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries effective 2 April until further notice. We are working hard to improve our end to end service delivery times, please note that time in customs is not included in our estimate and is outside of Australia Post control.

Resumption of suspended lanes

We are working with a range of airline and postal partners to expand our network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country.

International Standard and Express services will resume to Estonia from 31 July 2020. Saudi Arabia, Norway, Poland, and UAE have also resumed International Standard and Express services from 17 July 2020.

All items sent to any suspended lanes will continue to be delivered that have not been returned to the sender.

New updated tracking events

To assist you and your customers to track your items we are introducing new tracking events when the item has arrived in country and when the airline hands over the items to the destination postal operator. These events are available now to all available countries where delivery is possible.

Sea mail update

During the challenging period in April and May we made the decision to send items via sea to ensure they reached their intended destination in a more timely manner than via air. We are no longer sending items via sea and all Express and Standard services are now transported via air which will improve end to end delivery speeds. Note that our International Economy Sea service continues via sea.

The items that were transferred to sea freight have now arrived in the destination port and the border clearance process is underway. The port is experiencing a higher than normal container volume and it may take up to 2 weeks longer than normal to process through customs, please allow additional time for delivery.

Melbourne lockdown impact to services

The announcement by the Victorian Government enforcing stage 3 restrictions on metropolitan Melbourne and Mitchell Shire reduces to the number of international flights arriving in Melbourne. We are continuing to assess the impacts to inbound and outbound international services on a daily basis.

At this point, we envisage minimal impacts to outbound services, and slight delays for inbound services to Victoria, Tasmania and South Australia. Australia Post is working hard to try and minimise these impacts for our customers.

Parcel service impacts

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations.

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels has been used, however all Express and Standard parcel services are currently being sent by air. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19.

Estimated International Delivery Speeds our currently estimated international delivery speeds are set out in the table below. Please leave a minimum of 10 business days after the estimated delivery speeds indicated to raise queries on items travelling via air, and 30 business days for items travelling via sea. Note also that estimated delivery speeds in the table:

  1. must be read in conjunction with the location-specific information on this page
  2. exclude any time spent in Australian or overseas customs and may be subject to delay due to causes outside of Australia Post's control
  3. are based on metropolitan locations within the overseas location, and that more time may be required for rural or remote locations
  4. includes the time required for a lodgement to leave Australia, and the time required for delivery within the overseas location
  5. do not apply for items lodged between 25 March and 30 April 2020 – these items are subject to additional delays, which we are working hard to process and deliver as soon as possible

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

We wish to thank you for your support and understanding during this time.