FAQS

ABOUT US

It sure is! SKINNED is formulated from start to finish in house in its entirety by us! #powertothegirls

Our warehouse in based In Maroochydore QLD. We do not offer order pickups from our warehouse at this stage- sorry!

They sure are! Skinned is formulated from start to finish in house in its entirety by us- right here in Queensland!

This includes labelling our bottles, inserting flowers, crystals, and shimmers, formulating and pouring the oils, and finishing the oils off by capping and packaging all products… ALL IN HOUSE!

Absolutely nothing is outsourced! Believe us when we say we have the dream team!

ABOUT OUR PRODUCTS

In a nutshell, it's a luxury moisturiser.

It’s no secret that the most popular beauty trend of all time is glowing, healthy skin. Skinned Body Oils tick all of the boxes; non-greasy textures, fast-absorbing formulas, and mega-addictive scents.

While body lotions, moisturisers and creams will absolutely keep your skin hydrated and nourished, an oil can provide that extra hit of moisture that your skin craves.

We know they can be a bit intimidating. Some consider them messy, confusing to use, or are just worried they will cause breakouts, but we swear that once you make the switch and add oils to your beauty routine, you will not regret it. Your skin will thank you for it.

Facial serums are one of those things that everyone pretends to know what it is. Serums are designed to deliver high concentrations of specific ingredients to the skin. Most often, serums are gel or oil based, and tend to be less thick that of a standard moisturiser.

They are typically applied prior to moisturisers or can replace moisturisers altogether due to the concentrated nature of hydrating and nourishing ingredients.

Our little but fierce holy-grail serums are one of those products that you-didn’t-know-you-need-til-you-tried-it. Promise, you will be hooked!

A patch test is a simple way of checking whether your skin will react to new products. The reason you should patch test a product before you use it is to ensure your skin compatibility prior to regular use. To complete a patch test, please follow the steps below:

1. Choose an area of skin such as inside your elbow or behind your knee.
2. Cleanse this area of skin and ensure that it is dry.
3. Apply a small amount of your Skinned product.
4. If that application produces no reaction within 24 hours, it is time to assess how the product will perform on your face. The skin on your face is usually more sensitive than the rest of your body which is why it is extremely important to follow through with the second patch test.

If you do not encounter any signs of irritation or redness, but you are still unsure, please discuss this your GP.

You absolutely can! All of our body oils and facial serums are jam packed with super nourishing ingredients for all skin types- especially sensitive skin.

As with ANY cosmetic product, we always recommend doing a patch test prior to use to ensure your skin compatibility.

All of Skinned Body Oils are rich in ingredients that are fantastic for anti-aging. If you are looking for something a little more nourishing and specialised, we recommend using Bang Bang Boogie Facial Serum.

Lighter than a standard moisturiser, this serum contains a higher concentration of organic oils that have been specifically blended for quick absorption. It is suitable for use on face, body and problem prone areas including skin conditions such as eczema, dermatitis, rosacea etc.

Skinned products are safe for pregnant and nursing women to use. They don’t contain any nasty ingredients that could harm you or your little one.

All Skinned Body Oils contain a blend of Apricot Kernel Oil, Avocado Oil, Macadamia Oil and Vitamin E. These powerhouse oils all help to promote collagen production and leaves skin nourished and smooth as it stretches during pregnancy. This helps to reduce the appearance of stretchmarks and soothe itchy and inflamed skin.

If you are unsure, please discuss this your GP.

NO WAY! Skinned does not endorse or support any form of animal testing. None of the ingredients used to formulate our products are tested on animals, nor are any of the ingredients animal derived. This will never change and has always been at the forefront of our business model.

All Skinned products are vegan and cruelty free.

No- Skinned products DO NOT contain palm oil.

Palm oil grows in tropical rainforests, and the uncontrolled clearing of these forests for conventional palm oil plantations has led to widespread loss of these irreplaceable and biodiverse-rich forests. Plantations have also been connected to the destruction of habitat of endangered species, including orangutans, tigers, elephants, and rhinos.

To dispose of your empty Skinned packaging, please follow the guideline below:

TRASH: Label and cap.
RECYCLE: Glass dropper and bottle.

INGREDIENTS

All ingredients are listed on the product pages. You will find the 'Ingredients' tab next to 'Description' on the tabs bar.

Additionally, all ingredients are listed on the product labels and packaging of our products. You can also read below about all ingredients used in Skinned products.

All of the ingredients used in Skinned Body Oils and Facial Serums are sourced here in Australia.

We always strive to use Australian ingredients followed by sourcing locally if possible.

Jena formulates all of our Skinned body oils and facial serums and a major component of this process is ensuring that ALL required ingredients are ethically sourced.

All Body Oils contain:
⦁ Apricot Kernel Oil
⦁ Avocado Oil
⦁ Macadamia Oil
⦁ Vitamin E
⦁ Fragrance

Our Body Oils may also contain:
⦁ Florals
⦁ Crystal Quartz
⦁ Mica

Please see below Ingredients Glossary for more info.

All Facial Serums contain:
⦁ Jojoba Oil
⦁ Rosehip Oil
⦁ Vitamin E
⦁ Fragrance

Please see below Ingredients Glossary for more info.

KEY INGREDIENTS:

⦁ Prunus Armeniaca Kernel Oil | Apricot Kernel Oil:
This oil is mild enough that you can use it daily. Rich in both vitamins A & E, it is non-irritant and soothing. Suited to all skin types including sensitive skin. Dry AF skin? Apricot oil. Feeling like you’ve got more wrinkles than a shar pei? Apricot oil. Bad credit? Apricot oil. BF acting up? Apricot oil. It's that good.

⦁ Persea Gratissima Oil | Avocado Oil:
Rich in antioxidants and antiinflammatory agents, avocado oil helps skin to stay smooth, strong, and improves elasticity and skin tone.

⦁ Macadamia Ternifolia Seed Oil | Macadamia Oil:
Macadamias are not only delicious to eat, but our skin happily soaks up the beneficial properties of this oil! Naturally hypoallergenic, macadamia oil is rich in naturally occurring vitamin E and is fantastic for dry and mature skins.

⦁ Rosa Canina Oil | Rosehip Oil:
Let us start by saying it isn’t similar to ya granny’s prized red roses. AT ALL. Rosehip Oil is one of mother nature's best kept secrets. It is high in fatty acids and vitamin A and C, which not only moisturise the skin, but also promote cell renewal and skin regeneration, therefore making it a miracle worker for skins prone to eczema, acne, scar treatment, dermatitis, stretch marks (seriously- trash that bio-oil!), nails prone to splitting and so much more.

⦁ Simmondsia Chinensis Seed Oil | Jojoba Oil:
Contains a balance of vitamins A, D and E which all promote skin healing. a versatile and gentle oil that is naturally antibacterial, antifungal, anti-inflammatory and hypoallergenic.

⦁ Tocopherol | Vitamin E:
Full of antioxidants, this vitamin is busy fighting off the free radicals. That's fancy talk for 'it's great for anti-ageing'

⦁ Fragrance:
Our fragrances are Australian made and are a blend of natural AND synthetic ingredients. The natural components are blended from plants and/or flowers (essential oils) and the synthetic components are manufactured from man made materials.

All of our fragrances are safe for use on the body and generally only take up approximately 2% of our finished formulation. Please note that we do not disclose how we formulate our fragrances as they are proprietary to Skinned Pty Ltd.

You can read more about our fragrances in the next FAQ section 'Fragrance Explanation'.


OTHER INGREDIENTS:

⦁ Florals:
We source a wide range of florals for our Body Oils. Unfortunately, due to seasonal variations, our florals can vary in size and colour. Lucky for you, this does not affect the quality of Skinned Body Oils.

⦁ Mica:
The biggest benefit of mica is its ability to create a natural shimmery finish. Because it is naturally produced, it is a particularly well-loved ingredient and is safe to use on almost all skin types. We source our mica from a reputable Australian company, and it is NOT tested on animals.

⦁ Crystal Quartz:
Quartz is one of the most common minerals in the Earth's crust. It is made by good ol' Mother Nature.

Our fragrances are Australian made and are a blend of natural AND synthetic ingredients. The natural components are blended from plants and/or flowers (essential oils) and the synthetic components are manufactured from man made materials.

All of our fragrances are safe for use on the body and generally only take up approximately 2% of our finished formulation. Please note that we do not disclose how we formulate our fragrances as the are proprietary to Skinned Pty Ltd.

People throw A LOT of shade on anything 'man-made' so we want to clarify a few things regarding natural/essential oil vs fragrance oils.

Cost: Essential oils are hands down the ingredient of choice when developing a 100% natural fragrance... but this comes with a price tag and becomes a very expensive task at hand.

Availability: Essential oils are extracted from plant sources right? So when these plant sources are susceptible to ever-changing climate conditions, this means that they are not always readily available. And when they are, the prices sky rocket. Supply vs. Demand. You feel us?

Stability & Consistency: Essential oils come from many different sources and even countries! This means you are guaranteed to have varying compositions from batch to batch and can hinder our production rapidly.

Restrictive Creativity: The number of raw/natural materials available is limited compared to fragrance oils. This definitely restricts the variety of fragrances that we can create.

FYI: Essential Oils are called Essential Oils because they contain a raw essence- NOT because they are essential to our health and well-being.

PURCHASING

We accept the following payment methods:
⦁ Visa
⦁ Mastercard
⦁ Amex
⦁ Shop Pay
⦁ Apple Pay
⦁ Google Pay
⦁ Afterpay (available to Australian customers only at this stage- sorry!)
⦁ PayPal

All our prices are in Australian Dollars (AUD) unless otherwise changed by using the currency selector and include GST.



No sorry! We only sell online and through our amazing stockists Australia wide.

You can find a complete listing here and we have a dedicated ‘Stockists’ highlight on our Instagram.

We unfortunately do not offer gift wrapping. We do however ship all orders in branded Skinned boxes where we handwrite the receivers name. If you have a specific name you would like written, please be sure to use this name in the shipping details of checkout.

When placing your first order you will receive an email with details on signing up for our loyalty program.

Once you have created an account you will be able to check your points balance and convert them into vouchers.

Make sure you check your spam/junk folders as you will find that it is most likely here. If not, send an email to hello@skinnedstore.com.au and we will look into this for you.

Please email your change request along with your order
number to us at hello@skinnedstore.com.au as soon as possible.

PLEASE NOTE: Once your order has been fulfilled we are unable to make any changes.

Please email your request along with your order number to us at hello@skinnedstore.com.au as soon as possible. Our warehouse dispatch systems have been streamlined to ensure efficiency and accuracy of each order placed. Once your order has been fulfilled and assigned a shipping label, we are unable to make any changes.

Absolutely. Any personal information provided by you is processed by us in accordance with our Privacy Policy.



SHIPPING

Our Maroochydore warehouse dispatch shipping days are currently Monday, Wednesday & Fridays. This does not include public holidays.

Orders will be processed on the next available shipping day from when you placed your order.

Once your order is dispatched and has left our warehouse, you will receive an email with tracking details to follow your shipments progress. Make sure you check your spam/junk folders as you will find that it is most likely here. If not, send an email to hello@skinnedstore.com.au and we will happily resend this for you.

We know you want your new Skinned products ASAP- we don’t blame you! As mentioned above, our Maroochydore warehouse dispatch shipping days are currently Monday, Wednesday & Fridays. This does not include public holidays. Orders will be processed on the next available shipping day from when you placed your order.

All orders are shipped with Australia Post. Unfortunately, due to COVID-19, there are significant changes to the Australia Post delivery schedule, including international orders. Please click HERE to read more and stay up to date with these changes.

Rest assured, Australia Post are delivering as quickly and safely as they can, but some deliveries may take a little longer than usual. We do ask for your patience during these unprecedented times.

Please see below for a list of the countries we ship to and the current postage charge:

⦁ Australia: $9.00
⦁ Asia: $21.50
⦁ Europe: $28.00
⦁ New Zealand: $9.00
⦁ USA & Canada: $17.00
⦁ Everywhere else: $25.00

Skinned is not responsible for any duties or taxes payable as part of international
delivery. Please contact your local customs office for information on this.

PLEASE NOTE: Due to changes to the Value Added Tax (VAT) when shipping to the UK, we unfortunately no longer can freight Skinned products to the United Kingdom.

As of June 2021, we still do not ship Skinned products to China due to its current animal testing laws. Skinned will never endorse any form of animal testing.

If you receive an email stating your order has been delivered but you have not received it, please contact us at hello@skinnedstore.com.au with your order number.

We will lodge an investigation with Australia Post to ensure your item hasn't been delivered to the wrong address. Skinned hold no responsibility for items that have been lost or stolen.

We use protective packaging and reputable shipping companies to limit delivery damage as much as possible. Although transit damage is rare, it can sometimes occur.

If you have received a package that you deem damaged, please contact us within 24 hours of receiving your parcel with photos and details of the damage. Once we have received these, we will organise for replacement stock to be sent to you.

PLEASE NOTE:
Damaged stock will not be replaced if photos are not provided.

Unfortunately, due to COVID-19, there are significant changes to the Australia Post delivery schedule, including international orders. Please click HERE to read the latest domestic delivery update schedule from Australia Post.

Rest assured, Australia Post are delivering as quickly and safely as they can, but some deliveries may take a little longer than usual. We do ask for your patience during these unprecedented times.

If you feel that your order has been lost in transit or there have been no updates on your shipment progress for a reasonable amount of time, please contact us at hello@skinnedstore.com.au with your order number so that we can lodge an investigation.

Unfortunately, no. All parcels require Australia Post to always collect a signature on delivery. During COVID-19, there is mandatory contactless delivery which means your delivery driver will sign on your behalf only if it has been accepted. If no one is home to accept the delivery, they will always be taken to a nearby Post Office for later collection.

All orders are dispatched in a branded Skinned cardboard box and we use Bio-Fill packaging peanuts inside. These are an eco-friendly solution to foam packing peanuts. They are made in Australia and from corn starch, making them 100% biodegradable, compostable and water soluble. We do use tape to secure your shipping cartons as unfortunately in transit they do encounter a few rough and tumbles that can cause damage.

Please use the guide below to dispose of your shipping packaging:

TRASH: Tape.
RECYCLE: Cardboard box.
COMPOST: Bio-Fill Packaging Peanuts.

RETURNS & EXCHANGES

If for any reason you are dissatisfied with any product purchased from us, please let us know via email at hello@skinnedstore.com.au and we will be happy to discuss your concerns.

When you purchase, you should choose carefully. In the event that you are not satisfied with Skinned products, we will be happy to provide a replacement, exchange or full refund. However, you will need to provide us with the details of your purchase and in some cases, you may need to return the product to us.

PLEASE NOTE: We do not offer refunds if you simply change your mind about a purchase from us.

Please familiarise yourself with our Refund & Returns Policy prior to purchase.

No sorry! We are unable to assist you with any Skinned purchases that are not made through us directly. You need to reach out to the place of purchase for more information on their return policy.

More often than not, it is a simple fix. You will need to disassemble your dropper into three components:

⦁ Rubber Bulb
⦁ Aluminium Cap
⦁ Glass Dropper/Pipette

Wipe down all of these with thoroughly with paper towel and ensure that the inside of the rubber bulb is free from oil. When reassembling the dropper, you will feel it click into the rim of the rubber bulb. You will often find that removing all excess oil from the rubber bulb and preventing the glass dropper from sliding out of place is the solution to your problematic dropper.

If you are experiencing difficulties with your dropper following these steps, please contact us at hello@skinnedstore.com.au with your order number so that we can discuss a replacement dropper for you.

PROMOS

Keep an eye on @skinnedstore on Instagram and Facebook for all our latest promos and make sure you are subscribed to our newsletter to be the first to know when we have a sale!

No sorry! Only one discount code can be applied at a time. Discount codes cannot be combined with sales that that are live on our website at the time of checkout.

Always review your order summary before completing checkout to make sure you've got the best deal.

We always recommend copying and pasting exact codes. If this doesn’t work, please send us an email to hello@skinnedstore.com.au so that we can look into this for you.

Please send us an email to hello@skinnedstore.com.au as soon as possible so that we can look into this for you.

Please be aware that only one discount code can be applied at a time and discount codes cannot be combined with sales that that are live on our website at the time of checkout.

PRESS & COLLABS

Thanks for considering us- we are flattered! Unfortunately we are not taking on any new collab work. Best of luck on your journey!

For all press enquiries, please email hello@skinnedstore.com.au.

STOCKISTS

Firstly, let us take a quick second to say thank you for showing interest in becoming a Skinned stockist and we hope to see you come on board soon!

We have simplified our Skinned Wholesale website and made ordering a hell of a lot easier for you (and us- YAY!). If you haven’t completed the registration process or haven’t created an account, click HERE. This will take you to a Create Account page where you enter your details and create a password. Then VOILA! You are ready to place your first order.

If you are already registered and have an account with us, please click HERE to log in. And if you are unsure, you can always shoot us an email to wholesale@skinnedstore.com.au and we will look into this for you.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Get in touch! You can send us an email to hello@skinnedstore.com.au or connect with us on Facebook or Instagram.