Frequently Asked Questions

Have a question? We hope you’ll find the answer here, but if not, please contact us.

WTF is SKINNED store?

WTF is a Body Oil?

WTF is a Facial Serum?

Ingredients Glossary

Shipping Info

How much does shipping cost?

Do you ship internationally?

When will I get my order?

How do I check on my order status?

I decided to place more than one order, can my orders be combined to save on postage?

Can I edit/cancel my order?

What if I need to change my shipping address?

My order has been damaged in transit, what do I do?

Can I return or exchange my order?

What is your refund policy?

It says my order was delivered but I haven't received it!

It has been months and I still haven't received my order, is it lost?

What payments do you accept?

Can I order a tester?

I have ordered this scent before and it smell different to last time, why is this?

What is the shelf life of your oils?

How does your loyalty program work?

How do I become a stockist?

Do you offer gift wrapping?